Accessibility Statement
Name of museum: The Young Gallery
Name of governing body: The Young & Creasey Gallery Trust (Charity Number 1186571)
The access policy will be published and reviewed from time to time, at least once every five years.
Introduction
The Museum is committed to maximising access for everyone, without discrimination. The Museum works to minimise or remove barriers that can prevent people from engaging with the building, collections, website, social media channels, engagement programmes, staff and volunteers.
The Museum's Statement of Purpose is:
To advance the education of the public by establishing and maintaining for exhibition to the public a collection of watercolours, paintings, prints and drawings which are of artistic merit or historical or topographical interest and in particular watercolours, paintings, prints and drawings of Salisbury and the surrounding area. And to provide a museum for promoting the study and general knowledge of literature and the arts and sciences generally.
The Museum is committed to creating engaging access for all our users, within the necessary constraints necessarily imposed by available resources and facilities, as well as considerations for the conservation and security of the collection and building.
The Museum recognises that access is a complex, changing issue that requires a commitment from all involved in the organisation. The Museum advocates that increased access benefits all, not just those with specific needs.
1. Scope
This policy covers the Museum's activities within its designated building, online and digital resources including the website and other online activities, and outreach programmes. It should be read alongside the Forward Plan and Access Plan.
2. Purpose
This policy sets out the Museum's commitment to maximising access for users and to identifying the ways in which this can be achieved across the organisation. It has been based upon findings from the Access Audit that forms part of the Access Plan.
3. Access to policy
The Access policy is available to users and potential users on our website and on request.
4. Management of Policy
Wiltshire Council as the sole Trustee for the Trust is responsible for ensuring that the museum meets its obligations under the Equality Act (2010) by doing everything reasonably possible to make the Museum accessible to the widest range of people. The policy will be reviewed at least every five years and after any significant changes to industry standards.
5. Definition of terms
5.1 Access
The opportunity to engage with the Museum's building, collections, content and expertise.
5.2 Barriers to Access
There are several key barriers to access which include:
- Physical - helping people with physical disabilities, limited mobility, the elderly and those caring for young people to reach and appreciate most of the museum and its collections. Where physical access is not possible for all, we will seek to make alternative arrangements that provide some experience of that part of the collection or service.
- Intellectual - helping people who may find the museum too specialist and those with additional learning needs to engage with and enjoy the museum by providing appropriate forms of interpretation that take account of different learning styles and languages aside from English.
- Sensory - assisting those with impaired vision or hearing and who are neurodivergent to enjoy and appreciate the museum's building, collections and exhibitions.
- Social - assisting those who face social issues such as isolation, loneliness and unemployment to feel welcome and included.
- Geographic - giving access where possible to people who will live too far away to visit the museum or have limited access to transport.
- Cultural - recognising cultural differences and that some people may feel that the museum is not relevant to them as it does not reflect their cultural or social heritage, or interests. The museum seeks to enable those for whom English is not a first language, or whose knowledge of English history or culture may be limited, to feel included.
- Financial - recognising that some people may be unable to afford to take part in the paid parts of our programmes. The museum shall endeavour to maintain a free offer and ensure the prices for any paid activity is as reasonable as possible, consistent with maintaining the financial viability of the institution.
- Technological - acknowledging that some people may not have access to the internet or a mobile phone.
- Attitudinal - awareness that some people may have a lack of interest in, or knowledge of the museum, it's programmes and the subjects and issues it deals with.
6. Delivery of Policy
6.1 Physical access
The Museum will increase access by:
- upholding the statutory requirements of the Equality Act (2010) by taking reasonable steps to ensure that policies, practices and procedures do not discriminate against disabled people
- working towards removing, altering or circumventing physical barriers within the building
- ensuring there is lift access to all public spaces
- indicating the closest parking spaces for blue badge holders
- ensuring that all our galleries and exhibitions are accessible to wheelchair users
- working towards providing access to an onsite accessible toilet
- providing plenty of accessible seating throughout the building
6.2 Intellectual access
The Museum will increase access by:
- improving the text used in our galleries, exhibitions, educational resources, publications, website and social media channels so it is carefully tailored to the needs of their intended audiences
- developing new wayfinding signage
- ensuring that the content and delivery of the engagement programmes are tailored to the learning needs of their audiences
- assessing key audiences and local community language use and providing additional guides in these languages where necessary
- ensuring that information on our website is translatable into key audience languages
- provide publicity material on request in alternative formats for a range of needs, as resources allow
6.3 Sensory access
The Museum will increase access by:
- working with the library staff and volunteers to ensure they have the awareness and skills to communicate with and provide a quality service to people with visual or hearing impairments
- ensuring that exhibitions and galleries use a range of multisensory exhibits where possible
- working towards creating large print text guides for exhibition interpretation
- ensuring that video-based exhibits have a transcript and provide subtitles if needed and possible
- working towards the implementation of the Wiltshire Council Web Accessibility Standard and other recommended standards on the museum's website
6.4 Social access
The Museum will increase access by:
- ensuring a friendly welcome and places for people to sit and enjoy the exhibitions
- advertising the museums and it's programme more widely including among more isolated community groups
6.5 Geographical access
The Museum will increase access by:
- using a digital offer to engage with audiences based further away
- highlighting the public transport links that are close to the museum
- actively loaning out the collection to other institutions so people in other areas can see parts of the collection
6.6 Cultural access
The Museum will increase access by:
- keeping the museum and its programmes as relevant as possible to Salisbury's culturally and socially diverse society using up to date data to assess this
- assessing audience data to ensure see cultural backgrounds of key audience groups
6.7 Financial access
The Museum will increase access by:
- maintaining free access to the museum
- providing outreach programmes to community groups who may be unable to meet the cost of visiting the museum
- if providing a paid for offer, keeping the pricing appropriate to the target audience and offering concession pricing where possible, while ensuring the museum's financial sustainability
6.8 Technological access
The Museum will increase access by:
- ensuring that where possible there is an alternative to digital engagement
- ensuring access information can be communicated in person and over the phone
6.9 Attitudinal access
The Museum will increase access by:
- ensuring that promotional materials and activities present the museum as a welcoming, inclusive destination
- ensuring that visitors are made to feel welcome
- creating environments in which people can feel comfortable, valued and able to learn at their own pace and level
- providing varied means of access to the collections, including displays, temporary exhibitions, loans, outreach sessions, activities and events
7. Public access to Collection
- The museum provides varied means of access to the collections including displays, temporary exhibitions, interpretation panels, website, social media and loans as well as outreach sessions, activities and events.
- Information about the collection can be found on site and online via our website and social media. The website currently showcases a selection of objects from the Edwin Young Collection. We plan to develop greater access to our collection by digitising our collection catalogue. Information can also be requested via our general enquiries email address or via a phone call.
- Stored collections are available to view, wherever possible, by appointment.
- Where there are reasonable constraints, such as fragility, sensitivity or cost of transport of the material, access to objects in the collection may need to be restricted.
- We aim to increase access to the collection through a digitisation process where resources permit. Priority is given to material that has conservation restraints which make it harder to access.
- We actively offer loans out to other accredited institutions to increase access to the collection across different geographical areas.
8. Reviewing and identifying user needs
The Museum will actively review and identify user's needs by:
- evaluating our services and projects to ensure they meet the provision of this policy through an internal access assessment and consultation with users and non-users
- understanding our users and non-users' needs though consultation and other methods of communication including, but not limited to visitor comments book, collection and analysis of visitor data from visitor counters and questionnaires, scrutiny of and management of response to TripAdvisor reviews, and other social media platforms
- using Wiltshire Council services and data collection to ensure the museum is using up to date figures to inform and improve its access provision
9. Related policies, legislation and guidance
This policy uses the Equality Act (2010), the Equality and Human Rights Commission and the Museums Association access guidelines in line with specialist advice from organisations such as:
- Royal National Institute of Blind People (RNIB)
- Action on Hearing Loss (formerly RNID)
- Mencap
- Autism in Museums
- VocalEyes
- Stagetext
- Centre for Accessible Environments (CAE)